UNAIR NEWS – Under the management of Directorate of Student Affairs, Universitas Airlangga has a free consultation service called Help Center. Since its establishment in 2014, the Help Center has tried to help and assist the problems faced by UNAIR academics. UNAIR Help Center is a form of concern for the SDGs program, especially Good Health and Well-Being.
Dr. Liestianingsih Dwi Dayanti, Dra., M.Si., Head of UNAIR Help Center said that it collaborates with various parties engaged in psychology, such as Master’s program in Clinical Psychology and lecturers at Faculty of Psychology.
Besides, according to Dr. Liestianingsih, Help Center also collaborates with Department of Psychology of Universitas Airlangga Hospital (RSUA). Moreover, the HC team members also came from the Faculty of Medicine’s (FK) psychiatrists.
“That’s the strength of our team because sometimes students don’t just need to chat, but those who are serious and need counseling, even those who need treatments,” she said.
In addition to cooperating with parties within the campus, Dr. Liestianingsih said that her party often maintains contacts with assisting agencies to solve big problems.
Confide anywhere and anywhere
The problems handled by the UNAIR Help Center are not limited to academics, but also other problems. Dr. Liestianingsih said that the Help Center is like an ‘escape door’ for problems outside academic affairs. Online loan problems can also be consulted with the Help Center.
“There are various kinds of problems, sometimes problems with father or mother, bullying, boyfriends, and some even ask about the problem of UKT (single tuition fee, ed),” said Lies.
“For UKT problems, we direct it to related parties or to PUSPAS if you need help, there are also those who ask for help because of online loan,” she continued.
The Help Center also provides direct services via admin on WhatsApp 0816-1550-7016 or via direct message on Instagram @help_centerunair to consult with the team or just to chat. It also provides services via e-mail and Facebook.
“Every week someone must have been in contact with the HC admin. We can direct them to talk to anyone or want to chat with the admin as well, the admin is also one of us (Help Center Team, ed),” she explained.
Protecting privacy
The ethical code that the Help Center always adheres to is maintaining confidentiality and privacy. The details of problems confided are protected by team members both the identity and the problems they face, except for serious problems and need to be discussed. For problems that require discussion, the team do not even mention the identity of the faculty.
“Even so, we are not allowed to mention the identity of the client, it is the code of ethics. So we really maintain the trust of our clients, ” she explained.
“Some of the students kept it too long because they didn’t know where to go, if they confided in friends they were afraid they would disclose the problem everywhere, that’s what makes themselves shut down,” she added.
The Help Center is expected to solve problems experienced by academics so that life on campus runs well.
“We hope that there are no UNAIR students who drop out not because of academic problems, for example there is a problem with their family and they don’t want to study, don’t drop out because of that,” she said.
For that Dr. Liestianingsih encourages any academics to contact the Help Center to seek helps and find solutions to the problems they face.
UNAIR as the best university in Indonesia is committed to encouraging the academic community to contribute to the wider community. (*)
Author: Tata Ferliana W.
Editor: Binti Q Masruroh
