Four steps to build online health service ecosystem in Digital Age

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dr. Gregorius Bimantoro receives an award from Prof Nursalam, M.Nurs (Hons). (Photo : Sandi Prabowo)

UNAIR NEWS – Digital technology in the era of industrial revolution 4.0 develops rapidly. It does not only revolve around one sector, but technological development has also made impacts in the health sector.

Day by day, more and more online-based health services are developed in Indonesia. The services given are also getting more diverse, ranging from health education from experts to drug delivery services to community referred as home service. All of these services help the public in giving access to health services quickly.

Attending as a speaker at the National Seminar on Health Industry Revolution 4.0 in Universitas Airlangga (UNAIR), dr. Gregorius Bimantoro explained four real steps to build an online health service ecosystem. The first is to start a digital transformation program. He said that it is essential to do in order to familiarise a person in using online-based services.

“The first is to start the digital transformation program, because if it does not start from there (digital transformation, ed) then it cannot proceed to the next step,” he said on Tuesday, November 12, 2019, in Garuda Mukti Hall in UNAIR Management Office Building.

The second step is to conduct health digitalisation training for medical and non-medical personnel. This training is beneficial for medical and non-medical personnel in the implementation of online-based health services.

“Next is training, for example regarding forms that must be filled in even though they are trivial, they must be taught how to do it,” he added.

Next step is to utilize appropriate and reliable technology solutions. The final step is to collaborate. In his opinion, collaboration is important to bring successful implementation of health programs.

“There is a collaboration, everything cannot be run alone. For example, collaborating between health service providers, new health services that can be implemented and collaboration is needed in the digital age, “he said.

dr. Gregory concluded his presentation with a sentence stating that changes can occur when we feel uncomfortable about something. However, if there is still a sense of comfort in each of them, then change cannot occur.

“If we feel uncomfortable, it means we have started to progress (change, ed), if we let the status quo, it means there is still no changes,” he concluded. (*)

Author: Dita Aulia Rahma

Editor : Khefti Al Mawalia

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