UNAIR Public Relations Maximizes Public Information Management

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Performance audit held in Information and Public Relations Center (PIH) on Tuesday, October 11. (Photo: Binti Q. Masruroh)

UNAIR NEWS – To assure the management and monitor the performance of all working units, Universitas Airlangga (UNAIR) through Quality Assurance Board held Airlangga Integrated Management System (AIMS). AIMS internal audit is conducted this October.

In October, all units, boards, institutes, and faculties in UNAIR will be audited by the internal auditing team of UNAIR, including Information and Public Relations Center (PIH). AIMS internal audit in PIH was done on Tuesday in Amerta 203, Management Office Building Campus C UNAIR. The audit was performed by three auditors, Maftuchah Rohmanti, dr., M.Kes (Faculty of Medicine), Wilda Prihatiningtyas, S.H., M.H (Faculty of Law ), and Rahmat Heru Setianto, S.E., M.Sc (Faculty of Economics and Business).

“The objective of this audit is to improve internal quality. AIMS as a whole is an integrated system of quality assurance in UNAIR. The internal audit especially to asses, evaluate, improve the performance quality and service in UNAIR,” said Maftuchah as the lead auditor in PIH.

Maftuchah added that the audit is to improve internal quality, sharing and development. The internal audit is to make sure that all units and faculties have performed as they should be.

In PIH, there are four divisions audited. They were Costumer Care, UNAIR NEWS, Radio UNAIR and University Protocols. The staff and the leading officials of the divisions were expected to manage the information and improve institution’s reputation.


After the audit, Maftuchah appreciated PIH’s performance for a year. She hoped that PIH can develop customer property concept, especially in managing the public information. There should be compartmentalization of information for the public.

With this internal audit, improvement is expected for the external audit which will be conducted in November. The external audit will be managed by independent organization outside UNAIR.

“The digital era, information service is directed to digital information too. And it demands procedural guides adjustment (PP) on customer service,” said Drs. Suko Widodo, M.Si as the Head of PIH UNAIR. (*)

Author : Binti Q. Masruroh
Editor: Defrina Sukma S

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